Return & Refund Policy
- At Laptopscity.com, customer satisfaction is our top priority. We provide high-quality laptops and electronics with fast delivery across Pakistan.
Return Eligibility
- Products must be returned within 7 days of delivery.
- Items should be in unused, original condition with all accessories, manuals, and packaging intact.
- Defective or damaged items must be reported within 48 hours of delivery.
- Returns for cosmetic damage caused by the customer or mishandling will not be accepted.
How to Initiate a Return
- Contact our customer support team at support@laptopscity.com or call 3236620519.
- Provide your order number, product details, and reason for return.
- Our team will guide you with the return shipping instructions.
Refund Process
- Once the returned product is received and inspected, the refund will be processed within 5–7 business days through the original payment method.
- Partial refunds may apply if the product is not returned in its original condition or missing accessories.
Replacement Policy
- For defective or damaged items, we offer full replacement of the same model (subject to availability) at no extra cost.
- Replacement requests must be made within 7 days of delivery with photo or video proof of the defect.
Shipping Costs
- For defective or incorrect items, Laptopscity.com covers all return shipping costs.
- For other returns, the customer is responsible for the shipping cost back to us.
- All returns must include the original invoice or purchase receipt.